Connect Every Commerce Channel. Create Better Customer Experiences.
Unify digital commerce, stores, point of sale, customer engagement, inventory, pricing, and order fulfillment with Microsoft Dynamics 365 Commerce.
Sarakadiya helps retailers and commerce-driven businesses build connected, scalable commerce experiences across physical and digital channels – helping teams operate more efficiently while delivering consistent customer experiences.
Customers don’t think in channels. They may discover a product online, check availability, visit a store, speak with a representative, purchase through another channel, and choose a different fulfillment option.
When commerce systems operate independently, customers experience disconnected journeys while teams struggle with inconsistent pricing, inventory visibility, customer information, and order management.
Sarakadiya helps organizations create a connected commerce environment across e-commerce, stores, POS, call center, customers, products, inventory, pricing, promotions, and orders.
Modern commerce is no longer about choosing between a physical store and an online store.
Customers expect to move seamlessly between channels while businesses need a connected view of products, customers, inventory, pricing, promotions, and orders.
Microsoft Dynamics 365 Commerce brings together back-office, store, call center, and digital commerce experiences through a headless commerce architecture. Microsoft identifies support for POS, digital commerce, B2C, B2B, call center, clientele, merchandising, cross-channel inventory visibility, and order orchestration as core areas of Commerce.
Sarakadiya helps businesses implement and optimize Commerce around their retail model, customer journeys, operating processes, technology landscape, and growth objectives.
Connect store operations, POS, customers, inventory, pricing, and digital channels through a unified commerce environment.
Build scalable B2C and B2B digital commerce experiences backed by connected products, pricing, inventory, and order processes.
Create consistent experiences across physical stores, online channels, call centers, and other customer touchpoints.
Establish a scalable commerce foundation that can support additional stores, markets, products, customers, and channels.
Replace disconnected POS, e-commerce, merchandising, or order systems with a more connected Microsoft commerce ecosystem.
Create digital ordering experiences for business customers while supporting catalogs, pricing, customer-specific rules, and multi-outlet purchasing scenarios.
Microsoft’s current Commerce roadmap includes enhanced B2B capabilities such as multiple-outlet ordering and credit management.
Businesses need to coordinate customers, products, pricing, promotions, inventory, orders, stores, employees, fulfillment, and digital experiences across channels.
Dynamics 365 Commerce provides a headless commerce engine designed to support connected physical and digital commerce operations. Its Commerce Scale Unit acts as a central point for commerce business logic and supports native commerce channels and partner channel solutions
Our Microsoft Dynamics 365 Commerce experts can assess your existing commerce environment, identify operational and customer experience gaps, and design a connected commerce strategy aligned with your business.
It is about connecting customers, products, stores, digital experiences, inventory, pricing, orders, and employees across the commerce lifecycle.
At Sarakadiya, we combine Microsoft Dynamics expertise with a business-first approach to help organizations modernize commerce operations, improve customer experiences, streamline processes, and create a scalable foundation for growth.
From consulting and implementation to customization, integration, e-commerce, POS, automation, analytics, and ongoing support, we help businesses get more value from their Microsoft investment.
We begin by understanding your commerce model, channels, customers, products, stores, pricing strategy, fulfillment model, technology landscape, and growth objectives.
Our team helps organizations plan, implement, configure, integrate, and optimize Commerce around their business requirements.
We look beyond individual channels to create more connected experiences across stores, e-commerce, call centers, and customer journeys.
Every retailer operates differently. We align Commerce with your products, catalogs, pricing, promotions, stores, customers, inventory, and fulfillment processes.
Extend Commerce through Microsoft Dynamics 365, Power Platform, Microsoft 365, Azure, Power BI, Customer Insights, Business Central, Supply Chain Management, and other business systems.
Help commerce leaders gain visibility into sales, customers, products, inventory, orders, store performance, and customer behavior.
Our support doesn't end at go-live. We help you optimize, enhance, support, and evolve your commerce environment as your business changes.
Whether you’re implementing Commerce for the first time, modernizing legacy retail technology, launching digital commerce, improving store operations, or connecting multiple commerce channels, Sarakadiya provides services across the commerce transformation lifecycle.
Build a clear roadmap for your commerce transformation.
We assess your current channels, stores, digital commerce, products, pricing, inventory, order processes, customer journeys, integrations, and business objectives.
Implement a connected commerce platform designed around your business.
From discovery and architecture through configuration, testing, deployment, training, and go-live, our experts help deliver a structured implementation.
Build scalable digital commerce experiences using Dynamics 365 Commerce.
Microsoft Commerce supports e-commerce sites through online channels and provides site authoring capabilities, modules, templates, digital assets, and extensibility tools.
Modernize physical store operations with Dynamics 365 Commerce Store Commerce.
Microsoft positions Store Commerce as its modern POS experience and supports fixed and mobile devices, including offline operation.
Connect Commerce with the business systems your organization already uses.
Reduce manual processes across stores, digital commerce, orders, pricing, customer management, and back-office operations.
Turn commerce data into actionable business insights.
Keep your commerce environment optimized as your business grows.
Dynamics 365 Commerce connects digital commerce, physical stores, call center operations, customers, products, pricing, inventory, orders, and fulfillment through a unified commerce architecture.
Create One Connected Commerce Experience
Enable customers to interact with your brand across stores, e-commerce, call centers, and other commerce touchpoints.
Microsoft currently defines Commerce channels as retail, call center, and online channels.
Build Digital Commerce Experiences That Scale
Create B2C, B2B, and wholesale digital commerce experiences with integrated products, pricing, content, inventory, and order processes.
Microsoft’s current Commerce materials explicitly cover DTC/B2C, B2B, and B2B for wholesalers.
Modernize the In-Store Experience
Give store teams a modern POS environment for transactions, customer management, inventory activities, and connected commerce experiences.
Microsoft describes Store Commerce as the modern POS experience for Dynamics 365 Commerce.
Put the Right Products in Front of the Right Customers
Manage products, catalogs, categories, assortments, attributes, and merchandising experiences across commerce channels.
Create Flexible Pricing Strategies
Support complex pricing structures and promotions across products, customers, channels, and commerce scenarios.
Microsoft’s current Commerce roadmap includes unified pricing management and attribute-based pricing capabilities.
Turn Customer Data into Better Experiences
Give store associates and commerce teams access to customer information that can help personalize interactions.
Microsoft documents an omnichannel customer details experience covering purchases, wish lists, loyalty points, and other interactions.
Build Relationships Beyond the Transaction
Create loyalty programs that encourage repeat engagement and reward customers across commerce channels.
Dynamics 365 Commerce supports both simple and complex loyalty programs across commerce channels.
Give Customers & Teams Better Product Availability
Connect commerce channels with inventory information to help customers and employees understand product availability across locations.
Manage Orders From Capture to Fulfillment
Coordinate orders across channels and fulfillment locations to support efficient delivery and customer experiences.
Microsoft identifies distributed order management and order orchestration as key Commerce capabilities.
Build Engaging Digital Storefronts
Use Commerce’s site builder, templates, modules, themes, and digital asset capabilities to create and manage digital commerce experiences.
Microsoft’s module library includes production-ready modules for search, product details, checkout, account management, recommendations, content, and other commerce experiences.
Turn Commerce Data Into Better Decisions
Use connected commerce data to understand sales, customers, products, stores, orders, inventory, and promotions.
Commerce looks different across industries.
Sarakadiya combines Microsoft Dynamics 365 Commerce expertise with industry-focused consulting to help organizations build commerce experiences around their customers, products, channels, and operating models.
Create connected experiences across stores, e-commerce, POS, customers, inventory, and fulfillment.
Enable direct-to-consumer, B2B, dealer, distributor, and digital commerce models while connecting commerce with operational systems.
Connect customers, products, pricing, inventory, orders, and fulfillment across B2B and digital commerce channels.
Create digital ordering experiences for business customers while supporting customer-specific catalogs, pricing, and multi-outlet ordering.
Support commerce across stores, digital channels, products, promotions, inventory, and customer loyalty.
Support property-related commerce, service payments, customer interactions, and digital experiences where applicable.
Create digital customer experiences and commerce processes around services, offerings, customer accounts, and transactions.
Support digital commerce for products, subscriptions, services, hardware, and customer relationships.
Support product, equipment, materials, and B2B commerce scenarios through connected digital ordering and customer experiences.
Support digital and B2B commerce for equipment, products, replacement parts, customers, dealers, and service-related purchases.
Support commerce experiences for products and services while considering applicable regulatory, privacy, and security requirements.
Support digital transactions, customer/member experiences, products, campaigns, and engagement where commerce capabilities fit the organization’s operating model.
Support equipment, products, parts, and B2B commerce across customers, distributors, and digital ordering channels.
Sarakadiya helps connect Dynamics 365 Commerce with the business applications required across finance, supply chain, customer engagement, marketing, analytics, and operations.
Connect commerce transactions with financial processes, accounting, payments, statements, and financial reporting.
Connect products, inventory, warehouses, fulfillment, procurement, and supply chain processes with commerce. Microsoft identifies Supply Chain Management as a related product within the Commerce ecosystem.
Connect customer data and insights with commerce experiences to support more personalized engagement. Microsoft documents Customer Insights integration within Commerce clienteling scenarios.
Use Power Apps, Power Automate, Power BI, and Dataverse to extend commerce processes, automate workflows, and analyze data.
Connect commerce teams with Microsoft's productivity and collaboration ecosystem.
Connect Commerce with supported payment services and payment processing solutions required for online and store transactions.
Integrate Commerce with external websites, marketplaces, business applications, logistics providers, and other platforms where required.
Extend Commerce using Microsoft's Commerce Scale Unit, Online SDK, modules, data actions, and extensibility framework. Microsoft provides an Online SDK and module library for extending e-commerce experiences.
Commerce performance is more than revenue.
Businesses need to understand whether customers can find products, whether inventory is available, whether prices and promotions are consistent, whether orders are fulfilled efficiently, and whether employees have the information they need.
Sarakadiya helps organizations create a connected commerce foundation that supports better decisions across the business.
Allow customers to move between physical and digital channels with greater continuity.
Give customers and employees better visibility into product availability across channels and locations.
Connect commerce processes to reduce manual work across stores, orders, pricing, inventory, and customer management.
Give store employees modern POS, customer, inventory, and clienteling capabilities.
Use customer information, loyalty, clienteling, recommendations, and connected data to create more relevant experiences.
Manage pricing structures and promotions consistently across channels.
Coordinate orders and fulfillment across locations and channels to support more efficient delivery and pickup experiences.
Use loyalty programs and customer engagement capabilities to encourage repeat purchases and stronger relationships.
Build a commerce platform that can evolve as you add stores, markets, products, channels, and customers.
A successful commerce transformation doesn’t end when the platform goes live.
Sarakadiya works with organizations across the commerce transformation lifecycle – from strategy and implementation to e-commerce, POS, integrations, automation, analytics, optimization, and ongoing support.
Explore how organizations worldwide transformed operations, streamlined finance and accelerated growth with Sarakadiya’s Microsoft expertise.
Seamlessly Upgrading an MSP from Business Central 15 On-Premises to Business Central 25 Cloud
Microsoft Dynamics 365 Commerce is a headless omnichannel commerce solution that connects back-office, physical store, call center, and digital commerce experiences. It supports capabilities including POS, e-commerce, B2B and B2C commerce, merchandising, pricing, promotions, inventory visibility, clienteling, loyalty, and order orchestration.
Dynamics 365 Commerce helps businesses manage digital commerce, stores, POS, customers, products, pricing, promotions, inventory, orders, loyalty, and fulfillment across connected commerce channels.
It can support e-commerce, but it is broader than a traditional e-commerce platform. Dynamics 365 Commerce is designed as an omnichannel commerce solution connecting online, retail, and call center channels.
Microsoft defines three Commerce channel types: retail channels, call center channels, and online channels.
Yes. Dynamics 365 Commerce supports B2B commerce scenarios, including B2B for wholesalers. Microsoft’s current roadmap also includes multi-outlet B2B ordering and credit management capabilities.
Yes. Commerce supports direct-to-consumer/B2C digital commerce experiences.
Yes. Dynamics 365 Commerce includes Store Commerce, Microsoft’s modern POS experience. It supports fixed and mobile devices and can operate online or offline.
Store Commerce is the modern point-of-sale experience within Dynamics 365 Commerce. It supports in-store transactions as well as store operations such as inventory, order processing, customer management, loyalty, and clienteling.
Yes. Commerce provides loyalty capabilities that allow retailers to create loyalty programs, rewards, and points that can operate across commerce channels.
Clienteling gives store employees tools to manage relationships with key customers, including customer profiles, client books, activities, and notes. Commerce can also integrate with Customer Insights for customer cues and next-best-action scenarios.
Yes. Commerce supports pricing and promotion capabilities including price groups, discounts, promotions, trade agreements, and more advanced pricing scenarios. Microsoft’s current roadmap includes unified pricing management and attribute-based pricing.
Yes. Commerce supports cross-channel inventory visibility and scenarios such as store inventory lookup and product availability across channels.
Yes. Commerce supports order management and distributed order management capabilities for coordinating orders and fulfillment across channels.
Yes. Commerce provides a buy-online-pick-up-in-store capability that can help customers find nearby stores where online purchases can be collected.
Yes. Commerce can integrate with Dynamics 365 Finance and other Dynamics 365 applications to connect commerce transactions with financial and operational processes.
Yes. Microsoft positions Supply Chain Management as a related component of the Commerce ecosystem, supporting connected inventory and supply chain processes.
Yes. Microsoft provides an Online SDK, module library, data actions, themes, and other extensibility capabilities for customizing Commerce experiences.
The Commerce Scale Unit is the component that hosts the headless commerce engine. Microsoft describes it as the central integration point for Commerce business logic and the engine powering native physical and digital commerce channels.
Yes. Microsoft positions Dynamics 365 Commerce as a headless omnichannel commerce solution. The Commerce Scale Unit hosts the headless commerce engine, while Commerce provides extensibility capabilities for digital experiences.
The cost depends on factors such as the number of stores, POS requirements, e-commerce scope, B2B/B2C requirements, integrations, product and catalog complexity, pricing and promotions, data migration, customization, and implementation scope.
Implementation timelines vary depending on the number of channels and stores, e-commerce complexity, POS requirements, integrations, data migration, product catalogs, pricing, promotions, customizations, and overall project scope.
Yes. Sarakadiya can provide Commerce consulting, implementation, e-commerce services, POS support, integrations, optimization, enhancements, training, health checks, and ongoing functional and technical support.
Whether you’re modernizing stores, launching B2B or B2C e-commerce, replacing legacy POS, connecting commerce channels, improving inventory visibility, or looking for a more scalable commerce platform, Sarakadiya can help.
Our Microsoft Dynamics 365 Commerce experts can assess your current commerce environment, identify opportunities for improvement, and help you build a connected, scalable commerce foundation for growth.
