Your ERP is critical to everyday operations. When issues arise, your teams need more than a ticket number, they need experts who understand your business, your systems and your Microsoft ERP environment.
Sarakadiya provides Microsoft ERP support services for organizations running Dynamics 365 Business Central and other Microsoft ERP environments. From troubleshooting and user assistance to performance optimization, integrations, enhancements and ongoing ERP maintenance, we help keep your system reliable and your business moving forward.
Whether you need on-demand expertise, ongoing managed support or a long-term ERP partner, we provide the right level of support for your business.
As your business changes, your ERP needs to change with it. New users join. Processes evolve. Integrations need attention. Microsoft releases new capabilities. Performance issues emerge. Business requirements change.
Sarakadiya combines functional, technical and development expertise to help you resolve today’s issues while continuously improving your ERP environment.
Get expert help when something isn't working as expected.
Improve performance, processes, configurations and system usability.
Add functionality and improvements as your business requirements evolve.
Stay ahead of technical issues, upgrades, integrations and system dependencies.
Continuously improve your ERP instead of treating support as reactive maintenance.
Get access to experienced ERP specialists when problems affect day-to-day operations.
Extend your IT or finance team's capabilities with specialized Microsoft ERP expertise when complex issues arise.
Identify recurring errors, configuration issues and technical debt before they create larger operational problems.
Address performance issues across processes, reports, configurations, extensions and integrations.
Add workflows, reports, integrations, automation and functionality as your business evolves.
Prepare your ERP environment for Microsoft updates, upgrades, extensions and changing business requirements.
Sarakadiya provides functional, technical and development expertise to help keep your ERP environment reliable, efficient and continuously improving.
Support users with questions, processes, configuration and day-to-day Business Central functionality.
Get help diagnosing and resolving technical issues across your ERP environment.
Support your Business Central environment across day-to-day issues, configuration, functionality, integrations and ongoing improvements.
Sarakadiya helps troubleshoot and maintain integrations between Business Central and the systems your business relies on.
Identify and address issues affecting ERP performance, usability and operational efficiency.
Support shouldn’t prevent your ERP from improving.
Sarakadiya can help assess upgrade readiness, address extension and customization considerations, and support your environment through platform changes.
Sometimes the best solution isn’t a technical fix. It’s helping users understand the functionality already available to them.
Whether you need help when something goes wrong or want a proactive partner continuously improving your ERP, choose a support model that fits your organization.
For organizations with an internal team that need access to experienced Microsoft ERP specialists when issues arise.
Best For
“We have an internal team, but we need expert backup.”
For organizations that want more than reactive support and need a partner to actively maintain and improve their ERP environment.
Everything in Essential, plus:
Best For
“We want someone actively looking after our ERP.”
For organizations that want Sarakadiya to act as an extension of their internal ERP, finance or IT team.
Everything in Managed, plus:
Best For
“We want a long-term ERP partner—not just a support provider.”
| Capability | Essential | Managed | ERP Partner |
|---|---|---|---|
| Functional Support | ✓ | ✓ | ✓ |
| Technical Support | ✓ | ✓ | ✓ |
| User Assistance | ✓ | ✓ | ✓ |
| Business Central Support | ✓ | ✓ | ✓ |
| Integration Support | ✓ | ✓ | ✓ |
| Dedicated Support Hours | — | ✓ | ✓ |
| Proactive Reviews | — | ✓ | ✓ |
| Performance Reviews | — | ✓ | ✓ |
| Small Enhancements | — | ✓ | ✓ |
| Upgrade Readiness | — | ✓ | ✓ |
| Enhancement Roadmap | — | — | ✓ |
| Strategic Advisory | — | — | ✓ |
| Architecture Guidance | — | — | ✓ |
| Continuous Improvement Planning | — | ✓ | ✓ |
| Priority Support | — | — | ✓ |
We’ll assess your support requirements and recommend the right level of coverage.
Raise your support request through the agreed support channel.
We review the issue, determine its priority and identify the appropriate expertise.
We investigate the root cause rather than simply addressing the visible symptom.
Our functional, technical or development specialists work toward resolution.
We confirm the solution and ensure the issue is resolved.
For recurring or significant issues, we identify opportunities to prevent the problem from happening again.
Support should reduce recurring problems - not create a permanent dependency on the support queue.
Reactive support solves today’s problem.
Depending on your support plan, Sarakadiya can help identify:
Find patterns behind repeated support requests.
Identify processes or technical areas that may need optimization.
Address issues that could affect critical business processes.
Review customizations, extensions and dependencies ahead of platform changes.
Identify older functionality and customizations that may create future maintenance challenges.
Turn recurring support issues into opportunities for automation, enhancement or process improvement.
Sarakadiya combines support, development and Microsoft ERP expertise so your environment can continuously improve.
Resolve current issues.
Improve functionality.
Reduce repetitive work.
Improve processes and performance.
Prepare your ERP for future requirements.
Resolve issues efficiently and reduce disruption to business operations.
Give users access to specialists with Microsoft ERP expertise.
Identify and address opportunities to improve system and process performance.
Address root causes rather than repeatedly treating the same symptoms.
Help teams understand and use ERP functionality more effectively.
Keep enhancing the ERP as business requirements evolve.
Extend your team's capabilities without needing every ERP skill in-house.
Get experienced guidance when evaluating enhancements, integrations and upgrades.
Keep critical financial processes running while improving ERP functionality, reporting and efficiency.
Extend your internal technology team with specialized Microsoft ERP expertise.
Reduce operational disruption and keep business-critical processes moving.
Get access to functional, technical and development expertise without building every capability internally.
Protect your ERP investment with ongoing support and continuous improvement.
Specialized expertise across Microsoft ERP technologies, with a strong focus on Dynamics 365 Business Central.
Get more than a help desk. Access the skills required to troubleshoot, optimize, integrate and enhance your ERP.
We look beyond the technical issue to understand how it affects your business processes and users.
We don't just resolve issues we look for patterns, risks and opportunities to improve your environment.
Choose on-demand assistance, managed support or a strategic long-term partnership.
The same relationship can support your ERP through enhancements, upgrades, integrations, optimization and future transformation.
ERP support is more effective when your partner understands the processes behind the technology.
Manage projects, budgets, procurement, subcontractors, and financial reporting from a single platform. Business Central helps construction and real estate businesses improve project profitability, control costs, and enhance operational visibility.
Simplify financial management, procurement, inventory control, and operational reporting while maintaining compliance across complex business operations. Business Central provides the visibility needed to improve efficiency and support informed decision-making.
Explore how organizations worldwide transformed operations, streamlined finance and accelerated growth with Sarakadiya’s Microsoft expertise.
Seamlessly Upgrading an MSP from Business Central 15 On-Premises to Business Central 25 Cloud
Microsoft ERP support can include functional assistance, technical troubleshooting, user guidance, Business Central support, integration troubleshooting, performance optimization, enhancements, upgrades and ongoing ERP maintenance.
Yes. Sarakadiya provides functional and technical support for Dynamics 365 Business Central, along with enhancements, integrations, optimization and ongoing ERP assistance.
Yes. Sarakadiya can assess and support an existing Microsoft ERP environment, subject to understanding the current configuration, customizations, integrations and available documentation.
Yes. Our support model can provide access to functional consultants, technical specialists and developers depending on the issue and selected support plan.
Yes. We can troubleshoot and support integrations between Business Central and Microsoft or third-party applications, including APIs and connected business systems.
Yes. We can assess potential causes of performance issues across configuration, processes, reports, extensions, integrations and other relevant areas and recommend improvements.
Yes. Support can be combined with development services for new functionality, extensions, workflows, reports, automation and integrations.
Yes. Sarakadiya can support upgrade readiness, customization and extension assessment, testing, issue resolution and post-upgrade stabilization.
Yes. Depending on the support plan, assistance can include how-to guidance, functional questions, process guidance and user training.
Yes. Sarakadiya offers flexible engagement models ranging from on-demand expertise to managed support and strategic ERP partnership.
The issue is assessed based on its impact and complexity, then routed to the appropriate functional, technical or development specialist. For recurring or complex issues, we can also identify longer-term corrective or enhancement opportunities.
Response times depend on the selected support plan and agreed service levels. Sarakadiya can define response and escalation commitments as part of your support agreement.
Keep It Running. Keep It Improving. Keep It Ready for What’s Next.
Whether you need help resolving an issue, improving performance, supporting users, managing integrations or continuously enhancing Business Central, Sarakadiya can provide the right level of Microsoft ERP expertise.
